While adopting ITSM, you may come across several difficult challenges, few of them are well documented, whereas others are linked to the specific firms. While working on process and technology projects, the major challenge that stood out is Focus. What is focus in the project? Focus can be referred as the detailed knowledge of your business stakeholders' requirements. The configuration Management process with a Configuration Management Database (CMDB) is the most suitable example here. Complexity aside, the implementation of a CMDB can be highly expensive and the chances of gaining some or no value from this implementation is high. Therefore, in-depth knowledge of the information required to be stored in the database is the key to success of the project.
One of the biggest challenges in ITSM implementation processes is resistance to change. ITSM and ITIL experts identify common challenges related to ITSM that can be summarized in the ITSM core concept of Technology, People and Process as follows:
Challenges with Technology
Challenges with People
Challenges with Process
ITIL certification helps to overcome all the challenges. The certification is divided into 5 level as ITIL Foundation, ITIL Practitioner, ITIL Intermediate, ITIL Expert and ITIL Master. Learn more at https://www.msystraining.com/it-service-and-architecture