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ITIL® Intermediate Service Operation (SO)

  Key Features
  • 30 Hours of self-paced learning

  • Downloadable eLearning material

  • 2 Simulation Test

  • 10 Chapter-wise Quizzes

  • ITIL Intermediate SO Exam Voucher Included

  • Accredited by AXELOS

$899.00   $799.00
30 Days
Price: $699
90 Days
Price: $799
180 Days
Price: $899
About Course

The ITIL® Intermediate Service Operation (SO) is one of the levels within the ITIL® Service Lifecycle category. The MSys ITIL Intermediate SO Certification Training focusses on management of the activities involved in service strategy transition and design phase. This ITIL® Service Operation Training and Certification is recommended to professionals involved in Service Operation management.

The courseware of MSys ITIL intermediate service operation online training has been approved by AXELOS and help candidates for ITIL® SO exam prep. After completing the course, candidates will have a good knowledge on continual service improvement, ITIL SO processes and principles, the related techniques and methods. The MSys ITIL Service Operation training will enable you to design continual service improvement and describe strategies for CSFs, risk factors and challenges.


What you get with MSys?

On completion of the ITIL® Intermediate Service Operation course, you will be able to:

  • Define the Service Operation’s objectives, purpose, value and scope for business and the key elements of ITIL library
  • Describe the involvement of Service Operation staff within other lifecycle stages
  • Describe the operational activities in all other ITIL Lifecycle Stages
  • Explain how SO is organized and its functions
  • List the critical success factors, risks and challenges associated with SO
Exam and Certification

What are the prerequisites for ITIL Intermediate SO certification?

  • Minimum 21 hours of instruction with an ATO (Accredited Training Organization) such as MSys Training.
  • Must be ITIL Foundation Certified


What will be the format of the ITIL® Intermediate SO certification exam?

ITIL Intermediate Service Operation certification exam is a closed book computer based examination. It consists of 8 multiple-choice questions and you will get 90 minutes to answer them.


How do I get ITIL® Intermediate SO certification from AXELOS?

To be ITIL® SO certified from AXELOS you will have to follow the below processes:

  • Appear for the ITIL® SO exam post completion of the training
  • Score at least 70%
  • Earn three ITIL® credits by successful completion of ITIL® SO exam


Exam Fee

Exam Fee is included in course fee.


How can I enroll for the online training?

You can enroll for the training through our website or by calling 1-408-878-3078. For payments, you can use any of the following mediums and you will receive an auto-generated copy of receipt on your registered email-id.

  • American express
  • Master Card
  • Visa debit/credit card
  • PayPal
  • Purchase Order
  • Diners
  • Wire Transfer
  • Check


What do I get along with the training?

Along with the training, you will get access to the online e-learning material and simulation tests.


Will I be able to extend the access period?

Yes, by paying an additional fee, you can extend the access period. Please raise a request via our Help and Support portal.


Is there money back guarantee for the ITIL SO certification training?
No, we don’t offer money back guarantee on ITIL SO certification training. Although, we provide a money-back guarantee for many of our training programs.


Will I be able to cancel my enrollment? Would I get a refund?

Yes, you can cancel your enrollment. We provide a complete refund after deducting the administration fee. Please go through our Refund Policy to know more.


Please contact [email protected] to know about the agenda.

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