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ITIL® Intermediate Operational Support & Analysis (OSA)

  Key Features
  • 30 Hours of self-paced learning

  • Downloadable eLearning material

  • 2 Simulation Test

  • 10 Chapter-wise Quizzes

  • ITIL Intermediate OSA Exam Voucher Included

  • Accredited by AXELOS

$899.00   $799.00
30 Days
Price: $699
90 Days
Price: $799
180 Days
Price: $899
About Course

ITIL® Intermediate Operational Support & Analysis is a freestanding qualification within the ITIL® Service Capability work stream. Our ITIL OSA foundation online training focuses on planning, optimizing and implementation of ITIL operational support and analysis practices. MSys ITIL Intermediate OSA certification and training from certified experts enables professionals to apply core practices to support the IT Service Management lifecycle. The ITIL Intermediate OSA certification help participants to improve their ITIL® knowledge and skills enabling to effectively implement and execute specific ITIL® processes. The AXELOS accredited courseware facilitates you prepare for the ITIL® Operational Support and Analysis (OSA) certification exam in the comfort of your own house or any other place.


What you get with MSys?

On completion of ITIL OSA training and certification, you will be able to:

  • Manage everyday operation of IT Services Management (ITSM)
  • Identify Critical Success Factors (CSFs), risk factors and challenges
  • Apply Operational Support and Analysis practices to allow IT operations, incident, request, event, problem, technical and application management.
  • Improving ITIL processes implementation to support and deliver customer services
  • Describe the resolution and management of related people, procedures, relationships and infrastructure technology to allow cost effective and high quality IT services


Who should attend the ITIL® Intermediate Operational Support & Analysis training?

The ITIL Operational Support and Analysis certification adds value to the professional working in any of the following IT areas:

  • System Software
  • Configuration Manager
  • Database Administrator
  • Problem Manager
  • Applications Support
  • Network Support
  • Network Control and Operation
  • Availability Manager
  • IT Operations Manager
Exam and Certification

What are the prerequisites for ITIL Operational Support and Analysis certification?

  • Appear for ITIL OSA certification training with an ATO (Accredited Training Organization) like MSys Training.
  • Must have passed ITIL Foundation certification exam


What will be the format of the ITIL® Intermediate OSA certification exam?

ITIL Intermediate Operation Support and Analysis certification exam is a closed book computer based exam. The exam will have 8 multiple-choice questions and the candidate gets 90 minutes to answer them.


How do I get ITIL® Intermediate OSA certificate from AXELOS?

To be ITIL® OSA certified from AXELOS, you will have to follow the below process:

  • Appear for the ITIL® Operation Support and Analysis exam post completion of the training
  • Score at least 70%
  • Earn four ITIL® credits by successful completion of ITIL® OSA exam


Exam Fee

Exam Fee is included in course fee.


How can I enroll for the online training?

You can enroll for the ITIL® OSA course through our website or by calling 1-408-878-3078. For payment, you can opt any of the following options to make payment and you will receive an auto-generated copy of the same on your registered email id.

  • Visa debit/credit card
  • PayPal
  • American express
  • Master Card
  • Diners
  • Check
  • Wire Transfer
  • Purchase Order


Will I be able to extend the access period?

Yes, you can extend the access period by paying extra fees. Please raise a request at [email protected].


Will I be able to cancel my enrollment? Would I get a refund?

Yes, you can cancel your enrollment 15 days prior to the training. We give a complete refund of registration fee after deducting the administration fee. To know more, go through our Refund Policy.


What do I get along with the training?

You will get the access to online e-learning material and simulation test, along with the ITIL OSA certification training.


Is there money back guarantee for the ITIL® Intermediate OSA certification training?
No, we don’t offer money back guarantee on ITIL® OSA training. Although, we provide a money-back guarantee for many of our training programs.


Please contact [email protected] to know about the agenda.

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