The ITIL® Foundation is an entry level qualification in Information Technology industry. It gives participants information about the key elements, terminologies and concepts used in the ITIL Service Lifecycle. This certification course also gives details about the relation between the processes, lifecycle stages and their impact to Service Management practices. MSys ITIL training covers all processes and functions of the ITIL service lifecycle.
Our ITIL Foundation and Certification course material is designed by ITIL master instructors to ensure that participants pass the ITIL® Foundation certification exam. MSys ITIL certification training makes participants familiar with ITIL framework which is a source of good practice in IT service management. Our hands-on training helps participants to transform their careers in the IT industry.
On completion of ITIL Foundation training, you will:
Have profound knowledge about IT Service Management's generic concepts, key principles, best practices and ITIL 2011 process models required to clear the ITIL Foundation certification exam.
Get an understanding of the objective, scope and purpose of service strategy, service transition, service operations, service design and continual service improvement.
Understanding on how to effectively apply ITIL techniques, concepts and tools to improve effectiveness and efficiency of business changes for better customer experience
Knowledge about applying lean principles and automating standard tasks, to maximize efficiency of Information Technology Service Management processes
Reduce costs by centralizing teams and activities utilizing best fit-for-use processes and fit-for purpose.
ITIL Foundation Training is Suitable for:
ITIL® certification is important for any professionals who requires a basic understanding of the ITIL framework. The certification also helps to enhance the quality of ITSM within an organization. The ITIL foundation certification is most suited for:
IT Managers/Support teams
Service Delivery Professionals
Application Management team/Development team
Exam and Certification
Prerequisites for ITIL Foundation:
There are no specific pre-requisites for the ITIL® Foundation certification exam. Anyone who is looking to develop the skills can take ITIL certification.
After completing the training, take ITIL® Foundation exam either from center or home (both are online)
The ITITL Exam is a 60 minutes exam and has total 40 questions. To clear the exam the participant needs to give 26 correct answers, which is 65%.
Participant will get two ITIL® credits on clearing the ITIL® Foundation exam
Once participant pass the exam, AXELOSwill provide ITIL® Foundation designation
What is 100% money back guarantee?
At MSys, we trust the expertise of our trainers and offer a 100% money back guarantee. Our 100% money-back guarantee is applicable on courses like PMI-PMP®, PMI-PBA, Certified Associate in Project Management CAPM®, CSM®, ITIL®, CSPO®, Lean Six Sigma Black Belt and Lean Six Sigma Green Belt®
Who can claim 100% money back?
In case, participant does not clear the certification exam, they get refunds for the remaining amount after deducting the re-examination fees.
To apply for 100% money back, applicants need to appear for the ITIL Foundation® exam within 15 days from the date of classroom training completion.
If participant doesn’t clear the ITIL Foundation® examination in 1st attempt; they can apply for a refund for the ITIL Foundation® re-examination fees. Participant needs to take the re-exam within 15 days from the 1st attempt result.
Even if the applicant does not clear the exam in the 2nd attempt; they can appear for re-exam within 15 days from 2nd attempt result without paying any fees.
However, if applicant is not able to clear the ITIL Foundation® exam in the 3rd attempt, which is the maximum number of attempts allowed; applicants get refund of the balance of enrollment fees paid during enrollment for the ITIL Foundation course.
Applicant needs to submit their ITIL Foundation scorecards of all three attempts in order to claim refund for course fee.
To get a refund, applicants need to e-mail scanned copies of their ITIL Foundation® scorecards of all three attempts and re-exam fee payment invoice to [email protected] along with the ITIL Foundation® Boot Camp location and date.
After receiving required documents from the applicants, we will process the refund that may take upto 30 days.
The mode of reimbursement payment will be same as the mode of payment for enrollment.
100% money back is only applicable for the MSys ITIL Foundation® Online classroom and Instructor led classroom courses.
When Money Back Guarantee is void?
Applicants not appearing for the ITIL Foundation® examination within 15 days of training completion date.
Participants not taking the re-exam within 15 days of the previous attempt result date.
Non maintenance of 100% attendance in the 2-day ITIL Foundation® training.
Participants not going through the online content at least 8 hours/day.
Failing to score well in simulation tests by MSys Training.
Applicants not following the instructions and completing the exercises given during the 2-day ITIL Foundation® training.
Participants not submitting the essential documents to MSys Training.
How do you ensure I will pass my exam in 1st attempt?
We strongly believe our instructor’s expertise that help participants to achieve the success. Our deep research, instructors and participant’s feedback helps us to give 100% assurance. To succeed in ITIL Foundation exam, you should be prepared to:
Put 100% effort and commitment
Fill the ITIL Foundation application within 7 days of course completion
Attend the complete online course before appearing for the exam
Prepare and follow a schedule for entire training and examination duration
Score well in ITIL Foundation® Simulation tests.
How can I attend online classroom and talk to instructor and fellow participants?
Our online classrooms are interactive sessions that enable you to see, talk and chat with the instructor and other participants. We also provide you a downloadable links of recorded session for future reference. MSys online classroom training conducted via www.Gotomeeting.com and all our instructors are familiar with this platforms. Our dedicated Learning Consultant will walk you through the GoToMeeting platform prior to the class.
How can I enroll for the training?
You can enroll for the training through the company website or by calling us at +1 - 4088783078. Payment can be made using any of the following given options and a receipt of the same will be issued automatically via email.
Visa debit/credit card
What do I get along with the training?
You will have access to the online e-learning course material and practice tests along with the training.
Will I be able to cancel my enrollment? Would I get a refund?
Yes, you can cancel the enrollment prior to the class. We provide a complete refund after deducting the administration fee. To learn more about payment and refunds, read our Refund Policy.
Will I be able to extend the access period?
Yes, by paying an additional fee, you can extend the access period. Please raise a request via our Help and Support portal.
It has been an excellent experience taking the project management certification with MSys Training. The course content is well-structured and the concepts are extremely easy to grasp. The trainer was skilled and shared some really good examples. The course has widened my view towards the PMP concepts. Thank you MSys for this experience.
Very good training session. Excellent lab experience and hands-on practice session. Happy with the way the training was conducted and the training material that covered all details about the quality management. The trainer was interested in resolving the queries to the best of his abilities. Happy to have been a part of the quality management course. Way to go guys!
I took a big data and analytics course with MSys Training and very satisfied with the training session. The instructor showed a genuine interest in the group success and made an effort for the team. I am confident about the techniques that instructor shared with us and looking forward to apply those concepts.
Come across MSystraining while searching for online professional certification courses. Joined their project management certification course and very happy with the training and the material they provided for the same. The trainer explained everything very clearly by sharing some real life examples. Happy to choose MSys for taking the certification training.
MSys has done a great job with the entire course package. The content, presentation, structure of course, and to top it all the facilitator was an excellent person. Knowledgeable and highly skilled in the domain. Real good examples. The simulations too are well done. Awesome experience being a part of this certification course. Thanks guys!
Awesome learning experience. Excellent trainer with vast knowledge on the subject, excellent batch planning and lab session. The Big data sessions were really informative and imparted good knowledge on Hadoop technologies and use cases. Training also covered hands on demo on key features and use cases.
Very good experience for me. Feel confident about appearing for the certification exam. Happy with the way the training was conducted and the training material that was covered. The examples shared by trainer were excellent. Good job MSys!
I opted IT service and architecture course from MSys and it was a good learning experience. I liked the way content was organized and presented. The examples shared by trainer were excellent and makes training easier. I am confident about applying the ITIL concepts at work plus the certification exam is a simplified affair now. Thank you MSys for this amazing experience.
Easy to follow and well-structured agile and scrum certification course with comprehensive training material. Trainer was good at explaining concepts and well-paced. I have a good understanding of the agile practices and how they are applicable to various situations. Confident for the agile certification exam! Thanks MSys!
I sailed through my certification exam, all thanks to the MSys certification training. The training was conducted perfectly well, the trainer has in-depth knowledge on the scrum-agile concepts and practices and shared some good real-life examples. I am now trained to think beyond the conventional. Good job people and many thanks.
Happy with all the aspects of the training – trainer, content covered, lab session, and the real-life examples shared during the session. The trainer was helpful and made sure that everyone was motivated throughout the session.
Enjoyed taking the training session at MSys Training. Good amount of content covered and well facilitated session. With clearly defined objectives and well-structured content, the training became easy to understand. Experience sharing by the trainer was a plus. Wish a little more time could be added for taking a dedicated question and answer session.
Keep it up you guys! The Microsoft training course offered by MSys is a game changer. Trainer was really good and I have learned quite a lot from the course. The training was conducted perfectly and the material provided is very helpful. I am actually using all this knowledge on my daily tasks. I am glad that I choose you guys for this course.
Very good training session. Excellent lab experience and hands-on practice session. The course material was up-to-date and I was able to get to work straight away applying what I had learnt. I feel more confident now discussing topics of interest in my domain and adding my point of view on the subject at work. The training course has also thoroughly prepared me for the certification test.
Well organized and planned session. Very interactive and informative. Highly motivated and knowledgeable facilitator. I liked the way the simulations and labs were taken up and feel pretty confident that about clearing the certification. I am happy to have chosen MSys for the certification training. Keep it up guys!
Great Course and excellent trainer. Very professional.
I participated online as a Veteran in the Lean Six Sigma Class; Great information provided through the materials and business examples; it was a bit overwhelming but I am going back through the Webex to relisten and prepare for the exam. Jason rocked all four days of the training. I really appreciated the knowledge he shared online.
Great class with an outstanding instructor. Jason was very knowledgeable, he clearly knows the material and was able to explain it in a way to ensure his students understood the material. I would definitely recommend.
Great class. Would recommend to anyone!
The training was well developed and the instructor was great! He was able to answer all questions and it was obvious he was well versed in the topic. Also, a big thank you for supporting our Veterans!
Excellent staff and instructor. Course material could be improved, but overall excellent experience.
Great class. A lot of information, but it was covered well and the training materials provided were excellent.
I had taken Lean Six Sigma class last week with Jason Saetrum. Jason managed the impossible feat - he made the dry topics of statistics actually interesting. Not only interesting - he actually had me enthralled as he explained - both verbally and with great visuals drawn on the spot - hows and whys of statistics. I do not know if other instructors at MSys Training are comparable to Jason's top quality skills but I would recommend Jason-led classes to anyone!
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