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ITIL® Foundation

  Key Features
  • Downloadable AXELOS® Approved Material
  • 2 Simulation Tests
  • Access to Weekly Webinars
  • ITIL Foundation Exam Voucher
  • 16 PDU Certificate
  • Dedicated Learning Consultant 
  • 7 Days Money Back Guarantee*
$599.00   $399.00
  Schedule
30 Days
Price: $349
90 Days
Price: $449
180 Days
Price: $559
  Key Features
  • 2 Days of Live Online Instruction
  • 2 Simulation Tests
  • Access to Weekly Webinars
  • ITIL Foundation Exam Voucher
  • 16 PDU Certificate
  • Dedicated Learning Consultant 
  • 100% Money Back Guarantee*
$1599.00   $1399.00
  Schedule
  Key Features
  • 2 Days of In-Person Bootcamp
  • 2 Simulation Tests
  • Access to Weekly Webinars
  • ITIL Foundation Exam Voucher
  • 16 PDU Certificate
  • Dedicated Learning Consultant 
  • 100% Money Back Guarantee*
$1799.00   $1599.00
  Schedule
About Course

The ITIL® Foundation is an entry level qualification that gives participants a general information about the key elements, terminology and concepts used in the ITIL Service Lifecycle. The ITIL foundation course also gives details about the relation between the processes, lifecycle stages and their impact to Service Management practices. MSys ITIL training online covers all major processes and functions for the ITIL service lifecycle.

 

MSys ITIL Foundation and Certification course is designed and developed by ITIL certified expert instructors to ensure that participants can pass the ITIL® foundation certification exam in first attempt. The ITIL foundation certification makes participants familiar with ITIL foundation basics and framework which is a source of good practice in IT service management.

 

Our hands-on training helps participants to transform their careers. Our ITIL certification online training not only help participant to pass the certification exam in first attempt, but also our instructors assist them to enhance the skills to successfully execute, manage and deliver the project.

 

What you get with MSys?

On completion of ITIL foundation training, you will:

  • Have profound knowledge about IT Service Management generic concepts, key principles, best practices and ITIL 2011 process models required to clear the ITIL Foundation certification exam.
  • Get an understanding of the objective, scope and purpose of service strategy, service transition, service operations, service design and continual service improvement.
  • Learn how to effectively apply ITIL techniques, concepts and tools to improve effectiveness and efficiency of business changes for better customer experience
  • Knowledge about applying lean principles and automating standard tasks, to maximize efficiency of Information Technology Service Management processes
  • Reduce costs by centralizing teams and activities utilizing best fit-for-use processes and fit-for purpose.

 

Who should take MSys ITIL® Foundation certification training?

ITIL® certification is important for any professionals who requires a basic understanding of the ITIL framework. The certification also helps to enhance the quality of ITSM within an organization. The ITIL foundation certification is most suited for:

  • Quality Analysts
  • System Administrators/Analysts
  • IT Managers/Support teams
  • Database Administrators
  • Operations Managers
  • Service Delivery Professionals
  • Process Owners/Practitioners
  • Application Management team/Development team
Exam and Certification

What are the prerequisites for ITIL Foundation certification?

There are no specific pre-requisites for the ITIL® Foundation certification exam. Anyone who is looking to develop the skills can take ITIL certification.

 

What will be the format of the ITIL® certification exam?

  • After completing the training, take ITIL® Foundation exam either from center or home (both are online)
  • The ITIL Exam is a 60 minutes exam and has total 40 questions. To clear the exam the participant needs to give 26 correct answers, which is 65%.
  • Participant will get two ITIL® credits on clearing the ITIL® Foundation exam
  • Once participant pass the exam, AXELOS will provide ITIL® Foundation designation
FAQs

What is 100% money back guarantee?

At MSys, we provide a 100% money back guarantee trusting our expert instructors. This 100% money-back guarantee can be applied on PMI-PMP®, ITIL®, CSM®, PMI-PBA, CSPO®, Lean Six Sigma Green Belt® and Lean Six Sigma Black Belt.

 

Who is eligible for 100% money back on ITIL® Foundation course?

 
  • The 2-day ITIL® certification course comes with 100% money back. If applicants do not clear the ITIL® Foundation certification examination, we pay their examination fees and refund the remaining amount.
  • To get 100% money back, participants need to appear for the ITIL® foundation exam within 15 days duration from the date of classroom training completion.
  • If applicants do not pass the ITIL® foundation examination in first attempt; they can apply for a refund for the ITIL® re-examination fees. Applicants need to take the re-exam within 15 days from the result.
  • If applicants do not clear the exam in the second attempt too; they can appear for re-exam within 15 days without paying any fees.
  • Applicants need to submit their scorecards of ITIL Foundation examination to claim refund for course fee.

 

ITIL® Foundation Exam Attempts

Attempt

Timeframe

Result

Money back

1st

15 days from course completion

Not Cleared

Exam Voucher from MSys

2nd

15 days from the 1st attempt

Not Cleared

Exam Voucher from MSys

 

Reimbursement Process for ITIL® Foundation

  • After receiving above mentioned documents from the applicants, we will process the reimbursement that may take upto 30 days.
  • The mode of refund will be same as the mode of payment for enrollment.
  • The 100% Money back guarantee is applicable only for the MSys 2-day ITIL® Instructor led classroom courses and Foundation Online classroom.

 

When Money Back Guarantee is void for ITIL® Foundation?

  • Participants not taking the ITIL® Foundation examination within 15 days from the completion of the classroom training.
  • Participants not appearing for the re-examination within 15 days of the previous attempt’s result.
  • Participants not attending all classes in the 2-day ITIL® Foundation Boot Camp.
  • Participants not spending at least 8 hours to study online content. Online study is must to get familiar with the ITIL® Foundation course.
  • Failing to score at least 80% in online ITIL® simulation tests available at www.msystraining.com.
  • Applicants not following the instructions and completing the exercises given during the 2-day ITIL® Boot Camp.
  • Participants not submitting the required documents to MSys Training.

 

What is Online Self-Learning 7days money back guarantee?

We offer courseware to applicants with 7 days money back guarantee to overview and confirm their enrollment with MSys Training.

 

How do you ensure I will pass my exam in 1st attempt?

We strongly believe that instructor’s expertise, applicant's effort and support from MSys Training team is the best combination to achieve the success. Our thorough research, participant and instructors' feedback helps us to give 100% assurance that participant can pass the exam in first attempt. To succeed in ITIL Foundation, you should be prepared to:

  • Attend the complete online training before taking the exam
  • Show 100% effort and commitment
  • Score at least 80% in 2 ITIL® Foundation Simulation tests.
  • Attend webinars for continuous study
  • Prepare a schedule for study

 

How can I attend online classroom? How can I communicate with the instructor and fellow participants?

At MSys, we conduct our online classroom trainings through www.Gotomeeting.com and all our instructors are familiar with online platforms. Our team of dedicated Learning Consultant will help you to get understanding on the online platform prior to the class.

 

Our online classrooms are interactive sessions that allows you to cha, talk and interact with the instructor and other participants. We also provide you the recorded copy of your online classes within 7 days of course completion for further reference.

 

How can I enroll for the online training?

You can enroll for the ITIL training through the company website or by giving a call on 1-4088783078. You can choose any of the bellow option for payment and a receipt of the same will be issued automatically through email.

  • American express
  • Master Card
  • Visa debit/credit card
  • PayPal
  • Diners
  • Cheque
  • Wire Transfer
  • Purchase Order

 

What do I get along with the ITIL Foundation training?

You will get access to the online e-learning course material and simulation tests along with the training.

 

Will I be able to cancel my enrollment and get a refund?

Yes, you can cancel your enrollment for ITIL Foundation course. We provide a complete refund after deducting the administration fee. For detailed information, check out our Refund Policy.

 

Will I be able to extend the access period?

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

 

Reviews
Agenda

Introduction to Service Management Lifecycle

  • IT Service Management Principles
  • Processes
  • ITIL Service Lifecycle

 

Service Strategy

  • Service Strategy Introduction
  • Key concepts of Service Strategy
  • Service Strategy Processes
    • Demand Management
    • Service Portfolio Management
    • Financial Management
    • Business Relationship Management

 

Service Design

  • Service Design Introduction
  • Key concepts of service design
  • Service Design Processes
    • Service Catalogue Management
    • Supplier Management
    • Service Level Management
    • Capacity Management
    • IT Service Continuity Management
    • Information Security Management
    • Availability Management
    • Design Coordination

 

Service Transition

  • Service Transition Introduction
  • Service Transition - Key Principals and Models
  • Service Transition Processes
    • Transition, Planning and Support
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Change Management
    • Knowledge Management


Service Operation

  • Service Operations Introduction
  • Service Operations Processes
    • Problem Management
    • Incident Management
    • Access Management
    • Event Management
    • Request Fulfilment

 

Continual Service Improvement

  • Continual Service Improvement Introduction
  • CSI - Key Principles and Models

 

Summary and Exam Preparation

  • Review of Key concepts

 

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