Online Self Study


Key features:
  • 9 hrs of Self-Managed Learning
  • 10 end of section tests
  • 2 test papers
  • Exam charges included
  • 19 PDUs offered
  • Self-managed Learning
  • 180 days of access to excellent, self-managed learning content structured by industry specialists
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This ITIL Intermediate Service Offerings and Agreements (SOA) Certification Training will help you establish your skill to create & manage service offerings built on business requirements. You will study best practices for developing, implementing and building continuous improvement into the ITIL services lifecycle. Also learn how the five stages of the lifecycle offer value to organizations & projects. This ITIL® Intermediate SOA Certification Training course is a key module in the ITIL Capability Expert program.

Course description

What are the course objectives? This ITIL Intermediate SOA module is one of the key capabilities inside the ITIL Service Capability category of the ITIL Intermediate level which covers principles and processes required to create & manage service offering based on business requirements. This SOA course is designed to develop your skills to build continuous improvement into every stage of the services lifecycle. The SOA course contains self-paced learning with courseware approved by APMG & CSME. The Service Offerings and Agreements module is centred mainly on best practices guidance in the ITIL Service strategy and ITIL Service Design publications. Why is this certification in such high demand? The ITIL framework sets global quality benchmarks for IT experts around the globe. The value of ITIL has considerably grown over a period of time and an ITIL certification is quickly turning into an entry-level requirement for a majority of IT-based roles. ITIL empowers organizations to optimize costs, increase productivity, improve the customer experience, build customer trust in the organization, find a common language for service management & gain a competitive advantage.

This ITIL Intermediate SOA module is worth 4 credits to earning the min 17 credits & progress to the Managing Across the Lifecycle (MALC) module, which is the last step before the ITIL Expert Level. ITIL Certified professionals in this field can anticipate job roles such as service level manager, capacity manager, availability manager & business continuity manager.

What skills will you learn?
  • Learn to apply SOA practices to enable portfolio, service catalogue, service level demand, supplier & financial management.
  • Learn to Identify how service offering can be established to support both business & user requirements.
  • Learn to detect the 5 stages of the ITIL lifecycle (service design, service strategy, service operation, service transition & continual service improvement) & offerings that value to organizations & projects.
What are the career benefits of this course? ITIL Intermediate SOA Certificated professionals procure 40% higher pay compensations than their non-certified peers. As indicated by the recent surveys by, the average median salary of certified professionals in this field ranges from $75,000 to $90,000 per year. The ITIL Intermediate SOA module allows candidates to influence service management as a strategic asset & furthermore ensure alignment between organization capabilities as well as business strategies. This ITIL Intermediate SOA Certificated Training Course is ideal for
  • IT manager & IT finance manager.
  • Capacity manager & Service level manager.
  • Service portfolio manager.
  • Supplier relationship manager.
  • Business continuity manager.
The course is also recommended for:
  • ITIL Foundation-certified professionals hoping to advance to higher levels in ITIL.
  • Candidates requiring an in-depth knowledge of the ITIL Service Offerings & Agreements processes.

Exam and Certification

How do I become ITIL Intermediate SOA certified? ITIL Intermediate SOA qualification can only be taken as part of an accredited training course. To be ITIL Intermediate SOA certified, the candidate must fulfil the below criteria’s:
  • A min 30 hrs of instruction by an Accredited Training Organization (or an accredited e-learning solution), earn the ITIL Foundation Certificate in IT Service Management.
  • 2-4 yrs. experience in the field of IT service management is preferred. Candidates must also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) & ITIL Service Design (SD) publications to prepare for the examination. Candidate must pay special attention to Chapter 2: Service Management as a Practice.
How do I unlock my MSys certificate? To unlock your MSys certificate you need to complete 85% of the course. Until when can I procure voucher from MSys? The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to MSys. How frequently does the exam fee change? Exam fees are governed by the certification body and may change. Price changes are ideally announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to MSys. What is the validity of my exam voucher? The Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price. How will I take the exam? For those customers residing outside India, web-based exam vouchers will be booked, and for those in India, only paper-based exam will be booked. So the customers are expected to book the exam before the expiration of validity of their course. If I want to book paper-based exam in India, what is the process? One can book the paper-based exam by contacting our team. Is the course fee included in examination fees as well? Yes, the course fee is included in the examination fee. How do I schedule my exam? To schedule your exam, reach out to the MSys sales representatives or raise a request to the support team of MSys. Can exam voucher cost be refunded once its issued? No, exam voucher cost will not be refunded once it is issued to a learner as we procure this from third party bodies. We don’t not own the voucher policies and cost.


How to enroll for the online training? One can enroll for online training through our website and make an online payment using any of the following payment options:
  • Visa debit or credit card
  • MasterCard
  • American Express/ Diners Club card
  • PayPal
Once the payment is processed, you will automatically receive a payment receipt and can access information via email. What is included in the training? One will get access to our online e-learning and practice tests. If in any case, I need to cancel my enrolment, can I get a refund? Yes, you can cancel the enrolment if necessary. We shall refund the course price after deducting an administration fee. To learn more please read our Refund Policy. Is there any money back guarantee for the training programs? Yes, we do provide a money back guarantee for many of our training programs. Please refer to our Refund Policy & you can submit refund requests via our Help and Support portal. Can the access period be extended? Yes, the access period can be extended by paying an additional fee. You can submit us a request via our Help and Support portal. Where & how do I access the e-learning content? Once you register with us for a course you will get an access to the e-learning content on our website. Additionally, an automated course purchase confirmation email to guide you through the process. If I am not able to access the online courses, whom should I contact? Select Live Chat link or contact our Help & Support. If I would like to learn more about this training program, whom should I contact? Select Live Chat link or contact our Help & Support. Our representatives can provide you with more details. What certification do I get after completion of the training?Upon successful completion of the training, you will be awarded the course completion certificate from MSys along with 19 PDUs. Also candidate will receive ITIL SOA Certification from the exam body once you have successfully passed the examination.