Introduction
This ITIL Intermediate Service Offerings and Agreements (SOA) Certification Training will help you establish your skill to create & manage service offerings built on business requirements. You will study best practices for developing, implementing and building continuous improvement into the ITIL services lifecycle. Also learn how the five stages of the lifecycle offer value to organizations & projects. This ITIL® Intermediate SOA Certification Training course is a key module in the ITIL Capability Expert program.
Course description
What are the course objectives?
This ITIL Intermediate SOA module is one of the key capabilities inside the ITIL Service Capability category of the ITIL Intermediate level which covers principles and processes required to create & manage service offering based on business requirements. This SOA course is designed to develop your skills to build continuous improvement into every stage of the services lifecycle. The SOA course contains self-paced learning with courseware approved by APMG & CSME. The Service Offerings and Agreements module is centred mainly on best practices guidance in the ITIL Service strategy and ITIL Service Design publications.
Why is this certification in such high demand?
The ITIL framework sets global quality benchmarks for IT experts around the globe. The value of ITIL has considerably grown over a period of time and an ITIL certification is quickly turning into an entry-level requirement for a majority of IT-based roles. ITIL empowers organizations to optimize costs, increase productivity, improve the customer experience, build customer trust in the organization, find a common language for service management & gain a competitive advantage.
This ITIL Intermediate SOA module is worth 4 credits to earning the min 17 credits & progress to the Managing Across the Lifecycle (MALC) module, which is the last step before the ITIL Expert Level. ITIL Certified professionals in this field can anticipate job roles such as service level manager, capacity manager, availability manager & business continuity manager.
What skills will you learn?- Learn to apply SOA practices to enable portfolio, service catalogue, service level demand, supplier & financial management.
- Learn to Identify how service offering can be established to support both business & user requirements.
- Learn to detect the 5 stages of the ITIL lifecycle (service design, service strategy, service operation, service transition & continual service improvement) & offerings that value to organizations & projects.
- IT manager & IT finance manager.
- Capacity manager & Service level manager.
- Service portfolio manager.
- Supplier relationship manager.
- Business continuity manager.
- ITIL Foundation-certified professionals hoping to advance to higher levels in ITIL.
- Candidates requiring an in-depth knowledge of the ITIL Service Offerings & Agreements processes.
Exam and Certification
How do I become ITIL Intermediate SOA certified?
ITIL Intermediate SOA qualification can only be taken as part of an accredited training course.
To be ITIL Intermediate SOA certified, the candidate must fulfil the below criteria’s:
- A min 30 hrs of instruction by an Accredited Training Organization (or an accredited e-learning solution), earn the ITIL Foundation Certificate in IT Service Management.
- 2-4 yrs. experience in the field of IT service management is preferred. Candidates must also spend some time reviewing the syllabus of the ITIL Service Strategy (SS) & ITIL Service Design (SD) publications to prepare for the examination. Candidate must pay special attention to Chapter 2: Service Management as a Practice.
FAQ's
How to enroll for the online training?
One can enroll for online training through our website and make an online payment using any of the following payment options:
- Visa debit or credit card
- MasterCard
- American Express/ Diners Club card
- PayPal