Online Self Study


Key Features:
  • 9.5 hrs of Self-Managed Learning
  • 10 end of section tests
  • Exam charges included
  • 2 sample test papers
  • 15 PDUs
  • Self-managed Learning
  • 180 days of access to excellent, self-managed learning content structured by industry specialists
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This ITIL Intermediate ST Certification Training course is one of the key qualifications for the ITIL Service Lifecycle training which will help you plan your course as an expert IT professional. This certification demonstrates your understanding of practice components, process elements & management techniques which will help to build, test & implement products and services. You will study how service transition can be applied to other stages of the service lifecycle & its impact on decisions during service strategy and service operations.

Course description

What are the course objectives? This Service Transition(ST) module is one of the qualifying modules within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ST module emphases on best practices required to implement changes decided upon during the Service Strategy & Service Design stages of the ITIL Service Lifecycle. This certification validates your knowledge of practice components, process elements and management techniques to build, test & implement products and services.

MSys ITIL Intermediate ST module includes both online as well as classroom training. This courseware has been approved by APMG and CSME which includes quizzes & sample test papers. This ITIL Intermediate Service Transition (ST) module is worth 3 of the 17 credits necessary to qualify for the Managing Across the Lifecycle module.

Why is this ITIL Intermediate ST certification in demand? At present, in its 3rd version, ITIL is the world’s most widely used IT service management framework and is based on global best practices in IT service management.

ITIL qualifications sets international standards of quality for IT professionals all over the globe. Professionals taking ITIL training are encouraged to come up with new and innovative ideas & approaches to increase customer satisfaction. These professionals learn to contribute efficiently to service delivery in the organization. Hence the value of ITIL has increased sharply in recent times & an ITIL certification is very fast becoming an entry level requirement for a majority of IT based roles.

The demand for ITIL certified professionals in this ST module is increasing at a rapid pace & there are more than 10,000 certified professionals across the world.

What skills will you learn?
  • Know the purpose, principles and processes in service transition.
  • Identify effective personnel management through service transitions.
  • Identify the challenges, risks and other critical success factors.
  • Learn how to plan & manage the transitions using new or revised resources.
  • Learn & manage changes to IT services in line with business strategy & customer expectations
  • Identify the role of service transition in flexible change management & improvement of service delivery
What are the career benefits of taking this course? This ITIL certification not only adds weight to an IT professional’s profile but also leads these certified professionals to earn 40% more compared to their non-certified peers. According to recent survey conducted by, the average annual salary of the certified ITIL professionals from $72,000 to $150,000. ITIL® Intermediate ST Certification Training is ideal for
  • Chief Information Officers.
  • Chief Technology Officers.
  • IT managers, team leaders & service designers.
  • IT architects, consultants, planners, audit managers & IT security managers.
  • This certification can also be taken by:
    • ITSM (IT Service Management) trainers, IT professionals related with a service transition environment, ITIL Foundation certified professionals wanting to advance to higher levels in ITIL and individuals requiring an in-depth understanding of ITIL Service Transition phase as a part of the ITIL Service Lifecycle.
    • This ST module serves as one of the prerequisites for the ITIL Expert and Master Levels in IT Service Management.

Exam and Certification

How do I become ITIL® Intermediate ST certified? ITIL Intermediate ST Certification training course can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, the following criteria’s have to be met:
  • A min 21 hrs of instruction with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this program, as part of a formal, approved training course.
  • ITIL Foundation Certificate in IT Service Management.
  • 2 years of experience in the field of IT is highly preferred.
  • One must also spend time reviewing the syllabus & the ITIL Service Transition publication to prepare for the examination.
How do I unlock my MSys certificate? For online self-paced learning, you must complete 85% of the course. Until when can I procure voucher from MSys? The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to MSys. How frequently does the exam fee change? Exam fees are governed by the certification body and may change. Price changes are ideally announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to MSys. What is the validity of my exam voucher? The Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price. How will I take the exam? For those customers residing outside India, web-based exam vouchers will be booked, and for those in India, only paper-based exam will be booked. So the customers are expected to book the exam before the expiration of validity of their course. Is the course fee included in examination fees as well? Yes, the course fee is included in the examination fee. How do I schedule my exam? To schedule your exam, reach out to the MSys sales representatives or raise a request to the support team of MSys. Can exam voucher cost be refunded once its issued? No, exam voucher cost will not be refunded once it is issued to a learner as we procure this from third party bodies. We don’t not own the voucher policies and cost.


How to enroll for the online training? One can enroll for online training through our website and make an online payment using any of the following payment options:
  • Visa debit or credit card
  • MasterCard
  • American Express/ Diners Club card
  • PayPal
Once the payment is processed, you will automatically receive a payment receipt and can access information via email. What is included in the training? One will get access to our online e-learning and practice tests. If in any case, I need to cancel my enrollment, can I get a refund? Yes, you can cancel the enrollment if necessary. We shall refund the course price after deducting an administration fee. To learn more please read our Refund Policy. Is there any money back guarantee for the training programs? Yes, we do provide a money back guarantee for many of our training programs. Please refer to our Refund Policy & you can submit refund requests via our Help and Support portal. Can the access period be extended? Yes, the access period can be extended by paying an additional fee. You can submit us a request via our Help and Support portal. Where & how do I access the e-learning content? Once you register with us for a course you will get an access to the e-learning content on our website. Additionally, an automated course purchase confirmation email to guide you through the process. If I am not able to access the online courses, whom should I contact? Select Live Chat link or contact our Help & Support. If I would like to learn more about this training program, whom should I contact? Select Live Chat link or contact our Help & Support. Our representatives can provide you with more details. What certification do I get after completion of the training? On successful completion of the training, one will be awarded the course completion certificate from MSys along with 15 PDU's. Once you successfully pass the, examination you will receive the ITIL Foundation Certification from the exam body.