Online Self Study

$999.00

Key Features:
  • 12 hrs of Self-Managed Learning
  • 10 end of section tests
  • 2 test papers
  • Exam charges included
  • 19 contact hrs/PDUs
  • MONEY BACK GUARANTEE
  • Self-managed Learning
  • 180 days of access to excellent, self-managed learning content structured by industry specialists
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Introduction

This ITIL Intermediate SS certification training course will establish your ability to efficiently perform planning, designing, development and implementation of IT service management. You will learn to identify risks, challenges and critical success factors in the IT services lifecycle. You will learn to create and operate customer centric ITIL service strategies. This course is one of the key qualifications in ITIL Expert training and can also serve as a free standing qualification.

Course description

What are the course objectives? ITIL Intermediate Service Strategy (SS) certification training course from MSys will equip you with the skill and know-how to implement the principles & processes in IT service management & ensure you pass the ITIL SS certification exam in very your first attempt. This course is both a free standing qualification & a key module in the ITIL Intermediate Lifecycle Stream for IT service management. The training will test & validate your understanding of IT service management strategies & best practices as documented in the ITIL Service Strategy publication. What skills will you learn?
  • Know the purpose, principles and processes in service strategy.
  • Identify ways to organize IT activities & operations for service strategy.
  • Define governance in terms of service strategy.
  • Describe the technological considerations in service strategy.
  • Identify risks, key challenges and critical success factors.
  • Perform the implementation of service strategy.
  • Create & operate customer focused ITIL service strategies.
  • Learn how service strategy can be implemented to improve the quality of IT service management within an organization.
This ITIL Intermediate SS Certificate Course is ideal for
  • Chief Information Officers.
  • Chief Technology Officers.
  • IT managers, team leaders & service designers.
  • IT architects, consultants, planners, audit managers & IT security managers.
  • ITSM trainers who are involved in the ongoing management, coordination & integration of strategic activities within the service lifecycle.
  • Individuals who need a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle.
  • For those who want to know how activities in it may be implemented to improve the quality of IT service management in an organization.
  • For the IT professionals who are working in roles related with strategic planning, control and execution within a service-based business model. For individual’s seeking an understanding of the concepts, functions, processes & activities involved in service strategy.
  • For those individuals who have attained the ITIL Foundation Certificate in IT Service Management & wish to advance to higher level ITIL certifications.
  • For those individuals who are seeking the ITIL Expert Certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • For those individuals who are seeking advancement toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert is one of the prerequisite.
  • For those individuals who are seeking the ITIL Expert Certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • For those individuals who are seeking advancement toward the ITIL Master’s Certificate in IT Service Management for which the ITIL Expert is one of the prerequisite.

Exam and Certification

How do I become an ITIL Intermediate SS certified? One can become certified professional in ITIL SS from AXELOS by following these steps: - Step 1. Appear for the ITIL SS examination post completion of the training. Step 2. Score 70% marks (28 out of 40 questions) in 90 minutes. Step 3. You will earn 3 ITIL credits upon successful completion of the examination. What are the prerequisites for this ITIL Intermediate SS certification?
  • Minimum of 21 hrs of instruction with an Accredited Training Organization or an accredited e-learning solution.
  • ITIL Foundation Certificate in IT Service Management.
  • Basic IT skill and 2 years IT experience are highly desirable.
How do I unlock my MSys certificate? For online self-paced learning, you must complete 85% of the course. Until when can I procure voucher from MSys? The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to MSys. How frequently does the exam fee change? Exam fees are governed by the certification body and may change. Price changes are ideally announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to MSys. What is the validity of my exam voucher? The Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price. How will I take the exam? For those customers residing outside India, web-based exam vouchers will be booked, and for those in India, only paper-based exam will be booked. So the customers are expected to book the exam before the expiration of validity of their course. If I want to book paper-based exam in India, what is the process? One can book the paper-based exam by contacting our team. Is the course fee included in examination fees as well? Yes, the course fee is included in the examination fee. How do I schedule my exam? To schedule your exam, reach out to the MSys sales representatives or raise a request to the support team of MSys. Can exam voucher cost be refunded once its issued? No, exam voucher cost will not be refunded once it is issued to a learner as we procure this from third party bodies. We don’t not own the voucher policies and cost.

FAQ's

What is included in the training? One will get access to our e-learning content, an online participant handbook that cross references the e-learning to reinforce what you’ve learned and practice simulation tests. Is examination fee included in the course fee? Yes, the examination fee is included in the course fee as well. How many questions are there in total in ITIL Intermediate SS certification examination? The examination has a total of 8 scenario based multiple choice gradient score questions and the duration of the examination is 90 min. What certification do I get after completion of the training? On successful completion of the training, one will be awarded the course completion certificate from MSys along with 19 hrs of PDUs. Once you successfully pass the ITIL Intermediate SS Certification exam, one will receive the certification from the examination body. How does MSys assure the material & the training delivered are effective? MSys certification training program is designed for you to pass the examination on your very first attempt. With global learning framework and a hands on learning approach the training not only gives you the confidence to pass the exam but also helps you retain knowledge beyond the exam. If in any case, I need to cancel my enrollment, can I get a refund? Yes, you can cancel the enrollment if necessary. We shall refund the course price after deducting an administration fee. To learn more please read our Refund Policy. If I would like to learn more about this training program, whom should I contact? Select Live Chat link or contact our Help & Support. Our representatives can provide you with more details.