ITIL® Intermediate SO Certification Training

This ITIL Intermediate Service Operation (SO) course is one of the key capabilities inside ITIL Service Lifecycle preparing and will set up your capacity to empower responsive, steady and repeatable IT service delivery. The ITIL framework sets universal quality benchmarks for IT experts around the globe. This course centers around IT administration, risks, spending plans and key resources and will provide you with service operation expertise during the strategy, structure and progress stages.

What are the course objectives? The Service Operation (SO) is one of the qualifying modules within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module centers around organizing activities during service strategy, design and transition phases of the IT services lifecycle. This certification is suitable for professionals who are involved in managing IT service operations.

MSys ITIL Intermediate SO certification training helps candidates to prepare for the ITIL SO exam at their own pace. You’ll get three credits on the road to reaching ITIL Expert level by passing the ITIL Intermediate SO exam.

Why is this ITIL Intermediate SD certification in demand? The Service Operation (SO) is one of the qualifying modules within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module centers around organizing activities during service strategy, design and transition phases of the IT services lifecycle. This certification is suitable for professionals who are involved in managing IT service operations. MSys ITIL Intermediate SO certification training helps candidates to prepare for the ITIL SO exam at their own pace. You’ll get three credits on the road to reaching ITIL Expert level by passing the ITIL Intermediate SO exam. What skills will you learn?

• Describe Service Operation purpose, objectives, scope and value to business and the key key parts of the ITIL library.
• Describe the connection of Service Operation staff within other lifecycle stages
• Explain the operational activities in other lifecycle stages
• Describe how SO is organized and how its functions are structured
• List the challenges, basic success factors and risks associated with SO.

What are the career benefits of taking this course? The demand for certified professionals in the SO module of ITIL is growing significantly in the worldwide IT market. Certified professionals will get new career opportunities such as service delivery manager, incident manager, service engineer and quality consultant.

Experts with ITIL Intermediate SO Certification procure 40% higher pay compensations than their non-certified peers. As indicated by the recent surveys by payscale.com, the average median salary of certified professionals in this field is $81,418 per year. nt survey conducted by payscale.com, the average annual salary of the certified ITIL professionals ranges from $80,000 to $90,000.

This ITIL Intermediate SO Certificate Course is ideal for

• Chief Information Officers.
• Chief Technology Officers.
• IT managers and supervisory staff
• Team Leads
• Team Leads
• IT architects
• IT developers
• IT consultants
• IT audit supervisors
• IT security administrators

How do I become ITIL Intermediate SO certified? This ITIL Intermediate SD examination can only be taken as part of an accredited training course. To be eligible to appear for ITIL Intermediate SD examination, the candidate must meet the following criteria’s:

To be eligible to appear for ITIL Intermediate SO examination, the candidate must meet the following criteria’s:
• One must take on at least 21 contact hrs (hours of instruction, exclusive of breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this program, as part of a formal, approved training course.
• A basic IT knowledge with approximately 2 years of IT experience are highly preferred.
• One must hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL qualifications).
• It is also recommended that candidates complete at least 21 hrs of personal self-study by reviewing the program and the ITIL SO publication in preparation for the examination, specifically Chapter 2: Service Management as a Practice.

How do I unlock my MSys certificate? For online self-paced learning, you must complete 85% of the course. Until when can I procure voucher from MSys? The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to MSys. How frequently does the exam fee change? Exam fees are governed by the certification body and may change. Price changes are ideally announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to MSys. What is the validity of my exam voucher? The Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price. How will I take the exam? For those customers residing outside India, web-based exam vouchers will be booked, and for those in India, only paper-based exam will be booked. So the customers are expected to book the exam before the expiration of validity of their course. If I want to book paper-based exam in India, what is the process? One can book the paper-based exam by contacting our team. Is the course fee included in examination fees as well? Yes, the course fee is included in the examination fee. How do I schedule my exam? To schedule your exam, reach out to the MSys sales representatives or raise a request to the support team of MSys. Can exam voucher cost be refunded once its issued? No, exam voucher cost will not be refunded once it is issued to a learner as we procure this from third party bodies. We don’t not own the voucher policies and cost.

Are there any provisions for extra time allocation if English is not my native language? Yes, the candidates taking the exam in a language other than their native language have a maximum of 120 minutes to complete the exam., In addition they are also allowed to use a dictionary. What is the exam format for this course? The exam format is as below:

• Multiple choice questions
• 8 questions per sheet
• Duration is 90 min
• It is closed book format
• Min of 28 correctly-answered questions out of 40 is required to pass (70%)

How does MSys assure that the material and the training delivered are effective? MSys certification training is designed for you to pass the exams on your first attempt with a hands-on learning approach and Universal Learning Framework. Our training not only gives you the confidence to pass the exam, but also helps you preserve knowledge beyond the exam. What are the prerequisite certificates to be obtained before applying for the course? Candidates appearing for the course must have:

• Prior ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate-IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Can we use any electronics during the exam? No, electronic equipment isn’t allowed during the exam. What if I do not pass the exam? One may retake the exam, subject to a revisit fee. When can I expect the results of the exam? The results are sent to your ATO (Accredited Training Organization) 8-10 days after your exam date. Your ATO will notify you about the results.