Online Self Study


Key Features:
  • 12.5 hrs of Self-Managed Learning
  • 10 end of chapter sections
  • 2 test papers
  • Exam charges included
  • 22 PDUs
  • Self-managed Learning
  • 180 days of access to excellent, self-managed learning content structured by industry specialists
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This ITIL Intermediate Service Design (SD) certification training course is one of the key qualifications in the ITIL Service Lifecycle category & designed to expose you to the processes, architectures, policies and documentation of IT service management. You will study how to organize, implement & improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework. We have developed this course to assist you to pass the ITIL Intermediate SD exam on your very first attempt.

Course description

What are the course objectives? The Service Design (SD) is one of the qualifying modules within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SD module demonstrates the candidate’s understanding of the good practices in the design of IT processes, services and other aspects of IT service management.

MSys ITIL Intermediate SD module includes both online as well as classroom training. This courseware has been approved by APMG and CSME which includes quizzes & sample test papers.

Why is this ITIL Intermediate SD certification in demand? At present, in its 3rd version, ITIL is the world’s most widely used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:
  • Enhance productivity.
  • Improve the customer experience.
  • Optimize costs.
  • Gain a competitive edge.
  • Build customer trust in the organization.
  • Find a common language for service management.

ITIL qualifications sets international standards of quality for IT professionals all over the globe. Professionals taking ITIL training are encouraged to come up with new and innovative ideas & approaches to increase customer satisfaction. These professionals learn to contribute efficiently to service delivery in the organization. Hence the value of ITIL has increased sharply in recent times & an ITIL certification is very fast becoming an entry level requirement for a majority of IT based roles.

Certified professionals in ITIL are in continuous demand and there are currently more than 5000 certified professionals approximately around the globe. Certified ITIL professionals can expect to take on job roles such as Availability Manager, Capacity Manager, , Business Continuity Manager, Service Level Manager and Service Portfolio Manager.

What skills will you learn?
  • Know the purpose, principles and processes in service design.
  • Learn how to organize, implement and improve service design.
  • Identify the challenges, risks and other critical success factors.
  • Identify technology related activities & relevant considerations in service design
What are the career benefits of taking this course? This ITIL certification not only adds weight to an IT professional’s profile but also leads these certified professionals to earn 40% more compared to their non-certified peers.

This ITIL Service Design(SD) qualification validates the IT professional’s skills to frame consistent service design practices to improve the alignment of IT with the overall business and user needs. According to recent survey conducted by, the average annual salary of the certified ITIL professionals ranges from $80,000 to $90,000.

ITIL® Intermediate SD Certification Training is ideal for: -
  • Chief Information Officers.
  • Chief Technology Officers.
  • IT managers, IT Architects, IT Planners.
  • IT Consultants, IT Audit Managers, IT Security Managers.
  • Service Designers
  • ITIL Service Design(SD) qualification is also well suited for below mentioned profiles such as:
    • IT professionals working in a service design environment
    • ITSM (IT Service Management) trainers.
    • ITIL Foundation certified professionals wanting to advance to higher levels in ITIL.
    • Individuals requiring an thorough knowledge of the ITIL Service Design stage of the ITIL Service Lifecycle.
    • The SD module is one of the prerequisites module for the ITIL Expert and Master’s Levels in IT Service Management.

Exam and Certification

How do I become an ITIL Intermediate SD certified? This ITIL Intermediate SD examination can only be taken as part of an accredited training course. To be eligible to appear for ITIL Intermediate SD examination, the candidate must meet the following criteria’s:
  • A minimum 21 hrs of instruction hrs (hours of instruction, exclusive of breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this program.
  • Candidates should also spend some time reviewing the syllabus & the ITIL Service Design publication to prepare for the exam and 2 years of experience in the field of It is highly desirable.
  • ITIL Foundation Certificate in IT Service Management.
How do I unlock my MSys certificate? To unlock your MSys certificate you need to complete 85% of the course Until when can I procure voucher from MSys? The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to MSys. How frequently does the exam fee change? Exam fees are governed by the certification body and may change. Price changes are ideally announced during the end of the calendar year. If the event that an exam price does go up and you have not yet booked the exam, you will need to pay the difference in amount to MSys. What is the validity of my exam voucher? The Exam vouchers are valid for one year from the date of issuance. If you do not book the exam within one year from purchase of voucher, you will need to buy the voucher again per the actual price. How will I take the exam? For those customers residing outside India, web-based exam vouchers will be booked, and for those in India, only paper-based exam will be booked. So the customers are expected to book the exam before the expiration of validity of their course. If I want to book paper-based exam in India, what is the process? One can book the paper-based exam by contacting our team. Is the course fee included in examination fees as well? Yes, the course fee is included in the examination fee. How do I schedule my exam? To schedule your exam, reach out to the MSys sales representatives or raise a request to the support team of MSys. Can exam voucher cost be refunded once its issued? No, exam voucher cost will not be refunded once it is issued to a learner as we procure this from third party bodies. We don’t not own the voucher policies and cost.


How to enroll for the online training? One can enroll for online training through our website and make an online payment using any of the following payment options:
  • Visa debit or credit card
  • MasterCard
  • American Express/ Diners Club card
  • PayPal

Once the payment is processed, you will automatically receive a payment receipt and can access information via email.

What is included in the training? One will get access to our online e-learning and practice tests. If in any case, I need to cancel my enrolment, can I get a refund? Yes, you can cancel the enrolment if necessary. We shall refund the course price after deducting an administration fee. To learn more please read our Refund Policy. Is there any money back guarantee for the training programs? Yes, we do provide a money back guarantee for many of our training programs. Please refer to our Refund Policy & you can submit refund requests via our Help and Support portal. Can the access period be extended? Yes, the access period can be extended by paying an additional fee. You can submit us a request via our Help and Support portal. Where & how do I access the e-learning content? Once you register with us for a course you will get an access to the e-learning content on our website. Additionally, an automated course purchase confirmation email to guide you through the process. If I am not able to access the online courses, whom should I contact? Select Live Chat link or contact our Help & Support. What is covered under the Help & Support Team? We offer support through email, chat and calls and have a dedicated team in place that provides on-demand assistance. Who and how the trainers are selected? All our highly qualified trainers are ITIL-certified working professionals and industry experts with with more than 15 years of experience in training and working in their IT domain and each of them have undergone a rigorous selection process which includes technical evaluation, profile screening and a training demo before they qualify as MSys trainers. Additionally, we also ensure that only those trainers with a high alumni rating are selected to train for us. If I would like to learn more about this training program, whom should I contact? Select Live Chat link or contact our Help & Support. Our representatives can provide you with more details. What certification do I get after completion of the training? Upon successful completion of the training, you will be awarded the course completion certificate from MSys along with 21 PDUs. Also candidate will receive ITIL® Intermediate RCV Certification from the exam body once you have successfully passed the examination.